General Contact
We're happy to answer any questions, help you with returns, or guide you with installation tips.
(704) 776-0296
Customer Service Phone and Chat Hours are M-F 8:30am-5pm EST. Saturday 10am-2pm EST.
2025 Manufacturing & Customer Service Holiday Schedule
Manufacturing will be closed for our yearly maintenance and inventory shutdown from December 23, 2025 and will reopen on January 5, 2026. Normal customer service will be available on December 22, 23, 29 & 30, 2025 and January 2 & 3, 2026. We will resume normal operating hours on January 5, 2026. Email us at sales@onlinefencestore.com or info@onlinefencestore.com during the shutdown. Shop Online 24/7/365.
If you need some help with your order or would just like us to review it, hit the "SAVE CART" button in your shopping cart and email it over to info@onlinefencestore.com. We will receive an email with your cart contents where we can review it, make any changes, and send it back to you.
You can text (704) 776-0296 or contact us through WhatsApp and we will try to respond outside of regular customer service hours.
If you need assistance outside of our phone support times, you can email us at info@onlinefencestore.com or fill out the form below. You can also visit our FAQs page to view commonly asked questions.
ORDER PICKUP LOCATIONS
North Carolina
Southern Fence and Gate, Inc.
230 US 52 SOUTH
Albemarle, NC 28001
Yellow Building with Red Door (click the below map for directions)
Tennessee
Agility Fence Supply, Inc.
425 East Ave
Morristown, TN 37814
(click the below map for directions)
