Returns
General Returns Policy - ALL returns require an RMA#. To get an RMA# fill out the below form and we will issue an RMA# and provide you with a return address.
Most unopened items may be returned within 30 days of delivery for a refund. A 25% restocking fee will be applied to returned materials. Original freight charges are non-refundable.
Customers must contact us within 5 days of receiving their delivery to initiate a return. The customer is responsible for all return arrangements and shipping costs unless the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item.
Customers are responsible for ensuring returned items are properly packaged and protected during transit. If items are damaged during the return shipment, the customer is responsible for filing a claim with the freight carrier used for the return. Any refund for damaged returned items will be reviewed and adjusted based on the extent of the damage.
Return freight costs will be covered by us when the return is the result of our error, including incorrect shipments or defective products or damaged items.
Custom Built Item Policy
We do not accept returns on custom-built items, including custom-sized gates, slope gates, or any other products that require modification from standard specifications.
Cancellations of custom-built items must be requested within 24 hours of purchase to qualify for a full refund. Because orders are processed and manufactured quickly, cancellations requested after the 24-hour window are not eligible for a refund.
Cancellations
Because we process orders quickly and begin the manufacturing process within 24 hours, a 25% restocking fee will be applied to any order canceled after the 24-hour cancellation period. The 24-hour period begins when the order is placed and ends when the cancellation request is submitted.
Orders canceled within the 24-hour window are eligible for a full refund.
Custom-built items must be canceled within 24 hours of purchase to qualify for a full refund. Once the 24-hour window has passed, custom-built items cannot be canceled or refunded due to the manufacturing process already being underway.
Refund Processing & Return Authorization
You should expect to receive your refund, less the applicable 25% restocking fee, within two to four weeks after providing your package to the return shipper. In many cases, refunds are processed sooner.
The total processing time includes:
- Return transit time for the package to reach us (typically 5–10 business days)
- Processing time after we receive and inspect the returned item (typically 1–2 business days)
- Processing time required by your bank or payment provider to complete the refund (typically 5–10 business days)
To initiate a return, please complete the return request form below with your order number and details about the product you wish to return. We will review your request and provide an RMA# (Return Merchandise Authorization number) along with the return shipping address.
All returns must have an RMA# prior to shipment. Returns received without an approved RMA# may be refused or delayed.
